Orders FAQ

1. How do I change or cancel my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible. Please note that we can help you modify your order before shipment. It includes changing the size or the color of an item, removing an item, and changing your shipping address. While we cannot cancel or change an order once it has been shipped, you are welcome to return the item to us by our Returns.

2. How can I track my package?

Please use the tracking option at the top of the page for quick information. In your shipping confirmation email, you'll receive a link to the tracking history. From there, you can monitor your package's progress until it's delivered to your door. Depending on the shipping method selected, you can visit 17track.net/index_ens.html or ems.com/ or dhl.com/ or ups.com/ to enter the tracking number emailed to you.

3. I placed an order a while ago and just realized I’ve been getting several emails and missed calls from Tevedin, what’s going on?

In the event we need to verify your order or need to contact you regarding your order, we will email you with further instructions. If we are unable to reach you after 7 days, your order will be canceled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order). If you used a coupon for your order, a new coupon will be issued for that portion of your payment.
Helpful Hint: If you receive a message from Tevedin, please contact us as soon as possible to avoid having your order canceled.

4. Why was my order canceled?

In some cases, we are unable to verify the billing information that was entered into the order. If the billing address does not match with what the credit card issuer or bank has on file, the order may be automatically canceled. If your order has been canceled for this reason, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, please create a new order using the correct billing address.
If our Customer Service Team has attempted to reach you regarding an order and has been unsuccessful in contacting you after 7 days, your order will be canceled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order). If you used a coupon for your order, a new coupon will be issued for that portion of your payment

5. I placed an order, but haven’t seen any movement from Tevedin, What’s going on?

There are several reasons why your order may have been delayed. Please note, that most orders leave our distribution center within 24-48 hours of the order being placed.
In some cases, our Customer Service Team may hold orders that run the risk of being fraudulent or that need additional review or verification to protect our product. When this happens, our Customer Protection Team will reach out to you directly if your order will be delayed due to it being reviewed.
In some cases, we may just run out of a hot item that is expected back in stock within 3 business days. If this was the only item you ordered, rather than canceling your order, it will be held until the item is back in stock and we can fulfill the order. When this happens our Customer Service Team will send you an email notifying you of the delay.

6. I placed an order, but never received a confirmation email.

If you do not receive an email from Tevedin within 24 hours after placing your order please check your email address on file whether it is correct. If you still need assistance, Please Contact US by leaving your e-mail.

7. What if my credit card is declined?

If your payment does not successfully process or if it is declined when trying to complete your purchase, you could use an alternative form of payment before completing your purchase.

8. How long will it take for my order to arrive?

Here at Tevedin, we take pride and strive to make sure all packages are delivered promptly.

9. Received a damaged item, what should I do?

If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it and send an email to us about the case for a reship.